Manager - Customer Care & RMA Operations (Iloilo City)
Hewlett Packard Enterprise(1 month ago)
About this role
The Manager for Customer Care and RMA will lead a team of support agents responsible for case routing, administrative case handling, and initial troubleshooting for HPE Networking products, including Aruba solutions. This role ensures operational excellence, timely resolution of customer issues, and adherence to HPE’s premium support standards.
Required Skills
- Team Leadership
- Performance Management
- Customer Care Operations
- RMA Management
- Stakeholder Collaboration
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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