Manager - Customer Care & RMA Operations
Hewlett Packard Enterprise(1 month ago)
About this role
A Manager - Customer Care & RMA Operations at Hewlett Packard Enterprise oversees support operations for HPE Networking and Aruba products within Global Operations. The role is focused on delivering operational excellence and maintaining HPE’s premium support standards across APAC/EMEA/AMS. It is an onsite position based at an HPE office with global shift coverage.
Required Skills
- Team Leadership
- RMA Management
- Case Routing
- Troubleshooting
- SLA Management
- Stakeholder Collaboration
- Process Improvement
- Coaching
- Data Analysis
- Escalation Handling
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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