Senior Manager, CX Strategy & Analytics
Toast(18 days ago)
About this role
The Senior Manager, Customer Experience Strategy & Analytics at Toast leads CX strategy and analytics for SMB customers, shaping how the company measures and improves the overall customer experience as it scales. This role informs company-wide decisions by owning Voice of the Customer programs and the deployment of key CX metrics to track customer health.
Required Skills
- Customer Experience
- VoC
- Data Analysis
- NPS
- CSAT
- Storytelling
- Service Design
- Journey Mapping
- Collaboration
- Communication
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.
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