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Manager, Customer Experience at TD Bank - ApplyBlast

Manager, Customer Experience

TD Bank

4 months ago

Yorkton, Saskatchewan

Onsite

Part Time

Senior

0 applicants

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About this role

A Manager at TD Canada Trust leads frontline customer service operations to deliver exceptional experiences while adhering to strict compliance standards. The role involves mentoring teams, resolving escalated complaints, scheduling staff, and maintaining an efficient, positive branch environment. Managers act as key points of escalation and collaborate with internal partners to drive operational excellence and customer satisfaction.

Responsibilities

Mentor teams to achieve operational excellence and personal development goals
Resolve escalated customer complaints and serve as a conflict escalation point
Manage employee scheduling and maintain strict adherence to compliance policies
Coach staff on customer conversation strategies and advice-giving techniques
Monitor workflows and assign duties to optimize team performance

Skills

Qualifications

Undergraduate Degree3+ Years Experience in Banking

About TD Bank

td.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

2007

View Profile

TD Bank is a U.S.-based retail and commercial bank offering a wide range of personal and business financial products, including checking and savings accounts, credit cards, personal loans, mortgages, and home equity options. The bank provides online and mobile banking services as well as in-store appointments with banking specialists. TD Bank is FDIC-insured and operates as the U.S. subsidiary of Toronto-Dominion Bank (TD Bank Group).