Manager, Customer & Process Management

Hong Leong Bank Berhad(4 years ago)

OnsiteFull TimeSenior$127,339 - $170,937 (estimated)Cards Operations

About this role

A Cards Process Improvement professional at Hong Leong Bank focused on simplifying and digitalizing card-related business practices to align with the bank’s “Digital at the Core” vision. The role centers on driving process re-engineering and new initiatives across card operations to improve efficiency, cost effectiveness, control and customer experience. The position works closely with stakeholders and project teams to translate business needs into sustainable solutions and measurable outcomes.

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Required Skills

Cards Processing
Process Improvement
Process Reengineering
Product Management
Business Analysis
Project Management
Stakeholder Management
Data Analysis
Customer Experience
Communication

Qualifications

Diploma
Degree in Business
Degree in IT
Degree in Administration
Degree in Management

About Hong Leong Bank Berhad

hlb.com.my

Hong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.

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