Manager, Customer Success (Remote - EMEA)

n8n(1 month ago)

RemoteFull TimeManager$132,533 - $173,696 (estimated)Sales

About this role

The Manager of Customer Success at n8n is responsible for leading a team of Customer Success Managers in the EMEA region, focusing on supporting strategic customers as they implement and derive value from n8n's open workflow orchestration platform. This role, reporting to the Global VP of Customer Success, involves building out the Customer Success function through the design of processes, playbooks, and automation strategies while fostering collaboration with Sales, Product, and Support teams. Key responsibilities include territory planning, team development, performance analysis, and ensuring a seamless customer journey to drive long-term success.

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Required Skills

Customer Success
Team Leadership
Process Development
Cross-Functional Collaboration
Customer Engagement
Conflict Resolution
Performance Analysis
Automation Practices
Stakeholder Management
Onboarding Strategy

+6 more

Qualifications

Bachelor’s degree+, preferably in a technical or engineering field
2+ years of people management experience
10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles

About n8n

n8n.io

n8n is an open-source workflow automation platform that enables businesses to connect various applications and services seamlessly. It allows users to create workflows visually, automating tasks without the need for extensive coding knowledge. n8n supports a broad range of integrations, making it ideal for developers and businesses looking to enhance productivity through customizable automation solutions. Its user-friendly interface and flexibility make it a strong choice for teams aiming to streamline operations and improve efficiency.