Manager, Customer Success - EMEA

Camunda(3 months ago)

RemoteFull TimeManager$127,681 - $167,738 (estimated)Customer Success

About this role

The Manager of Customer Success - EMEA at Camunda leads a team of Customer Success Managers to help enterprise clients achieve significant business outcomes through automation and process orchestration. Responsibilities include coaching CSMs, driving customer retention and growth via structured planning and risk management, collaborating with cross-functional teams, and leveraging data to enhance operations. The role requires substantial experience in team leadership, customer success, and familiarity with tools like Gainsight and Salesforce, all while focusing on delivering exceptional customer value.

View Original Listing

Required Skills

Customer Success
Team Leadership
Strategic Thinking
Coaching Skills
Customer Retention
Risk Management
Cross-Functional Collaboration
Business Insights
Value Realization
Attention to Data Quality

+7 more

About Camunda

camunda.com

Camunda is a leading process orchestration and automation platform that enables developers and organizations to design, automate, and improve business processes. The platform offers tools for business process management (BPM) using standards like BPMN and DMN, facilitating seamless collaboration between business and IT teams. Camunda's solutions include features for process orchestration, robotic process automation (RPA), and integration with various services, allowing companies to efficiently manage their workflows and achieve scalability. Founded in Berlin, Camunda serves businesses across various industries, providing support through a vibrant community and robust documentation.