VP, customer success (EMEA)

WRITER(2 months ago)

HybridFull TimeDirector$201,403 - $267,111 (estimated)Customer success

About this role

The VP of Customer Success (EMEA) at WRITER is responsible for leading the customer success organization in the region, partnering with C-suite executives at Fortune 500 and Global 2000 companies to drive significant transformation through AI solutions. This role entails owning retention and growth metrics, scaling a high-performing CSM team, and developing a regional success model that aligns with global standards. The VP also collaborates closely with Sales, Product, and Marketing to deliver measurable ROI, representing the voice of the customer to influence product innovation.

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Required Skills

Customer Success
EMEA
Growth Strategy
Retention Goals
Team Leadership
Scaling Teams
Performance Metrics
Relationship Building
Cross-Functional Collaboration
Operational Excellence

+7 more

About WRITER

writer.com

Writer Inc. is an innovative platform focused on enhancing collaboration between IT and business through an end-to-end agent building solution. It enables enterprises to build, activate, and supervise AI agents tailored to their data and business objectives. With capabilities that streamline workflows across various departments, Writer effectively transforms core business processes and promotes the efficient utilization of AI technologies. Its platform is trusted by leading organizations for security, scalability, and user-friendly design, fostering a comprehensive approach to generative AI adoption in the enterprise sector.