Manager, Customer Success, Scale AMER
Intercom(10 days ago)
About this role
Intercom is seeking a Manager, Customer Success, Scale AMER to lead a team focused on delivering impactful customer experiences across the AMER region. The role involves developing scalable customer success strategies that combine data, automation, and human guidance, supporting product adoption, retention, and growth.
Required Skills
- Customer Success
- Leadership
- Data Analysis
- Automation
- Communication
- Product Adoption
- Retention
- Growth Strategies
- Cross Functional Collaboration
- Customer Experience
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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