Manager, Customer Success
StraighterLine(1 month ago)
About this role
The Manager of Customer Success at StraighterLine will build and lead a new customer success organization focused on early childhood educators, programs, and partners. This role is responsible for designing and implementing the overall customer experience strategy and operational framework. As part of the division’s leadership team, the manager will help shape departmental structure and long-term customer success practices. The position is mission-driven, supporting professional development and credentialing outcomes in the early childhood market.
Required Skills
- Customer Success Strategy
- Team Leadership
- Process Design
- Customer Onboarding
- Customer Retention
- Customer Expansion
- Automation Implementation
- Data Analysis
- Cross Functional Collaboration
- Customer Health Monitoring
+10 more
About StraighterLine
straighterline.comStraighterLine is an online education provider that offers low‑cost, self‑paced college courses designed for transferable college credit. Its catalog focuses on general education and core courses that are accepted by a network of partner colleges and universities, helping learners accelerate degree progress and reduce tuition costs. StraighterLine combines online instruction, assessments, and student support to make credit‑earning flexible and affordable for adult learners, working students, and military service members.
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