Director of Customer Success, Central

MagicSchool(2 months ago)

HybridFull TimeDirector$150,000 - $170,000Revenue

About this role

The Director of Customer Success, Central at MagicSchool is responsible for enhancing customer retention and satisfaction within a rapidly growing EdTech SaaS environment, specifically for educators in the Central region. This role involves developing scalable customer success strategies to boost Net Revenue Retention (NRR), ensuring high Customer Satisfaction (CSAT), and improving onboarding processes. The Director will lead a team through data-driven decision-making, collaborate across departments, and engage in approximately 30% travel to foster relationships and drive team performance. A strong background in Customer Success and operational leadership within a tech setting is essential for this position.

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Required Skills

Customer Success
Team Management
Data Analysis
Salesforce
Strategic Thinking
Influence
Collaboration
Process Improvement
Performance Management
Customer Satisfaction

+2 more

About MagicSchool

www.magicschool.ai

MagicSchool is a leading AI platform designed specifically for educators, students, and schools, dedicated to amplifying educator impact and unlocking student potential. Trusted by over 6 million users globally, it offers 80+ AI tools that significantly reduce teacher workload, allowing educators to save up to 10 hours a week and combat burnout. MagicSchool transforms the educational experience with resources that empower personalized learning and provide essential training, all while ensuring robust security and data protection for users. With a commitment to innovation in prescriptive analytics and integration with existing learning management systems, MagicSchool is at the forefront of reshaping modern education.