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Manager, Customer Success at Zendesk - ApplyBlast

Manager, Customer Success

Zendesk

9 months ago

3.7 on Glassdoor

Tokyo, Japan

Hybrid

Full Time

Manager

0 applicants

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About this role

Manager of Customer Success at Zendesk leading a team of up to 10 Customer Success Managers to drive retention, expansion, and customer advocacy on the company’s AI-powered Resolution Platform. The role focuses on building a data-driven, AI-fluent team that combines financial acumen and technical product knowledge to deliver measurable customer outcomes. It supports broader Japan and APAC GTM strategy while promoting a culture of experimentation and continuous improvement.

Skills

Qualifications

Bachelor’s Degree (Preferred)Advanced Degree (Preferred)Customer Success Certification (Preferred)AI Application Certification (Preferred)

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.