Manager, Customer Success
Zendesk
About this role
Manager of Customer Success at Zendesk leading a team of up to 10 Customer Success Managers to drive retention, expansion, and customer advocacy on the company’s AI-powered Resolution Platform. The role focuses on building a data-driven, AI-fluent team that combines financial acumen and technical product knowledge to deliver measurable customer outcomes. It supports broader Japan and APAC GTM strategy while promoting a culture of experimentation and continuous improvement.
Skills
Qualifications
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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About Zendesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zendesk.
Salary
$132k – $172k
per year