Manager, Customer Support
Sprout Social(15 days ago)
About this role
A Manager, Customer Support at Sprout Social leads the Customer Support organization in Ireland, focusing on delivering exceptional customer and employee experiences across the platform. The role centers on scaling and developing distributed, multi-shift support teams within a high-volume SaaS environment and representing the voice of the customer across the company.
Required Skills
- Team Leadership
- Multichannel Support
- KPI Analysis
- Performance Management
- Operational Planning
- Customer Empathy
- Zendesk
- Salesforce
- CRM
- Social Media
+2 more
About Sprout Social
sproutsocial.comSprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Sprout Social
Similar Jobs
Enterprise Customer Support Advocate
Hootsuite(1 day ago)
Arabic Customer Support Agent
Cross Border Talents(2 years ago)
Polish Customer Support Agent - Lisboa
Cross Border Talents(2 years ago)
Customer Care Specialist — Digital Channels
Nanit(1 day ago)
Customer Support - DE and EN Speaker
Wellhub(12 days ago)
Support agent - Social media platform
Cross Border Talents(1 year ago)