Customer Care Specialist — Digital Channels
Nanit(1 day ago)
About this role
A Customer Care Specialist, Digital Channels at Nanit is an entry-level member of the Family Support team who represents the brand across social and online platforms. The role focuses on engaging with parents through digital channels and surfacing customer feedback to inform product and experience improvements.
Required Skills
- Customer Support
- Social Media
- Written Communication
- Troubleshooting
- Empathy
- Community Management
- Zendesk
- CRM
- Escalation
- Organization
+1 more
About Nanit
nanit.comNanit makes smart baby monitors and software that help parents track their infant’s sleep, breathing, growth, and development. Their flagship systems (like Nanit Pro) combine overhead HD video, secure app streaming, and optional sensors/wearables to deliver sleep metrics, breathing motion monitoring, and personalized sleep coaching. Nanit packages these data-driven insights, alerts, and guidance into an app and subscription service to help parents establish routines and monitor wellness. Customers pick Nanit for its research-backed analytics, clear mobile experience, and integrated video-plus-health monitoring.