ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Manager, Customer Support at Interwell Health - ApplyBlast

Manager, Customer Support

Interwell Health

1 month ago

3.2 on Glassdoor

Remote

Full Time

Manager

25 applicants

View Job Listing

Apply to 100+ jobs

About this role

Interwell Health is looking for a Manager to lead its frontline customer support team for the Interwell Acumen™ EHR platform. The role oversees Support Analysts, manages ticket triage, SLA performance, and continuous improvement, while collaborating with cross‑functional partners to ensure high‑quality, timely customer issue resolution.

Responsibilities

Lead and develop frontline support analysts team
Oversee daily support operations and ticket triage across multiple channels
Define and monitor SLAs, performance metrics, and continuous improvement initiatives

Skills

About Interwell Health

interwellhealth.com

Headquarters

Boston, Massachusetts, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Interwell Health is a value-based kidney care company that partners with health systems, payers, and provider groups to improve outcomes and reduce costs for people with chronic kidney disease. They deliver integrated services—care coordination, patient education, risk stratification, treatment planning, and transition support—to slow disease progression, avoid unnecessary hospitalizations, and optimize dialysis starts. Interwell combines multidisciplinary care teams with population-health analytics to align incentives under value-based contracts and drive measurable improvements for patients and providers.