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Customer Support Specialist at ZeroFox - ApplyBlast

Customer Support Specialist

ZeroFox

1 month ago

3.2 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

ZeroFox is seeking a Customer Support Specialist to deliver top-tier service to platform customers, handling inbound and outbound outreach, helpdesk ticket triage, and issue resolution in collaboration with account management and technology teams. The role focuses on building strong internal and external relationships, improving processes, and ensuring high customer satisfaction on the ZeroFox SaaS platform.

Responsibilities

Review, triage, and respond to support tickets
Optimize support processes and ensure quality
Build and maintain cross‑functional relationships to drive KPIs

Skills

Qualifications

Bachelor's degree

About ZeroFox

zerofox.com

Headquarters

Baltimore, Maryland, United States

Company Size

501-1000 employees

Founded

2013

View Profile

ZeroFox is a pioneer in external cybersecurity, dedicated to identifying, disrupting, and responding to security threats that exist beyond traditional organizational perimeters. With a suite of solutions designed for enterprises, ZeroFox helps mitigate risks related to digital threats, including social media and domain-related dangers. Their innovative platform provides organizations with the necessary tools and intelligence to protect their brand and assets against a diverse array of external threats. Companies leverage ZeroFox's expertise for comprehensive digital risk protection and enhanced security posture in today's increasingly complex threat landscape.