Manager, Deliverability Strategy

Klaviyo(1 month ago)

RemoteFull TimeManager$144,000 - $216,000Professional Services

About this role

The Manager, Deliverability Strategy leads the deliverability function within Professional Services, focusing on people leadership, individual contributor development, and consistent execution of deliverability services aligned to business objectives. This role drives operational excellence, supports scaling through team capability building, and serves as the primary manager for deliverability individual contributors. The manager also partners with cross-functional teams to maintain service quality, client satisfaction, and strategic initiatives.

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Required Skills

People Management
Coaching
Performance Reviews
Onboarding
Capacity Management
Process Improvement
Service Delivery
Quality Assurance
Escalation Management
Client Satisfaction

+6 more

Qualifications

Bachelor's Degree Preferred

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.