Manager, Global Customer Centricity Enablement

A strategic, hands-on role on Manulife’s Global Customer Centricity team focused on driving adoption and engagement of customer insights platforms (including VOICE). The role partners across business stakeholders and platform delivery teams to translate insights into action, improve customer outcomes such as Net Promoter Score, and embed customer-first thinking across the organization. It combines program enablement, storytelling, and change leadership to accelerate business value from customer feedback tools.