Manager, Global Customer Centricity Enablement
Manulife(1 month ago)
About this role
A strategic, hands-on role on Manulife’s Global Customer Centricity team focused on driving adoption and engagement of customer insights platforms (including VOICE). The role partners across business stakeholders and platform delivery teams to translate insights into action, improve customer outcomes such as Net Promoter Score, and embed customer-first thinking across the organization. It combines program enablement, storytelling, and change leadership to accelerate business value from customer feedback tools.
Required Skills
- Adoption
- Enablement
- Training Delivery
- Stakeholder Engagement
- Storytelling
- Analytics
- Change Management
- Project Management
- Communication
- Relationship Management
+1 more
Qualifications
- Bachelor's Degree
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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