Customer Centricity, Senior Principal (Associate Director)
AIA(3 months ago)
About this role
A senior leadership role at AIA Hong Kong responsible for driving the company’s customer-centric ambition by leading CX strategy and governance to improve Net Promoter Score and align brand positioning across all touchpoints. The role integrates customer experience with brand marketing, promoting a customer-centric culture and embedding measurement, accountability and transformation across the organization. It partners with cross-functional stakeholders and reports to the Head of Customer Centricity, Insights & Research.
Required Skills
- Customer Experience
- NPS
- Stakeholder Management
- Journey Mapping
- Data Analytics
- Change Management
- Project Management
- Strategic Thinking
- Customer Insights
- Presentation Skills
+2 more
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
View more jobs at AIA →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at AIA
Similar Jobs
Manager, Global Customer Centricity Enablement
Manulife(1 month ago)
Director, Customer-Centricity & Transformation
Manulife(24 days ago)
Agency NPS and Branch Transformation Specialist
Manulife(1 month ago)
Manager, Customer Analytics & NPS Insights
Manulife(1 month ago)
Director, Customer Experience & Journey Design
Chevening Awards(4 months ago)
Manager, Customer Experience
Huatai Financial Holdings (Hong Kong) Limited(27 days ago)