Manager, Implementation

Playlist

8 days ago

3.2 on Glassdoor

Australia

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Implementation APAC leads a team of onboarding specialists to deliver implementations across SMB, MM, and SA customer segments, ensuring successful product adoption and customer engagement through tailored onboarding programs. The role focuses on coaching, developing, and managing team performance while aligning with Mindbody’s post-sales customer experience strategy.

Skills

Qualifications

Bachelor’s degree preferred or equivalent experience5+ years of related work experience in customer success, onboarding, or implementation roles2+ years of management experience, preferably leading a team of onboarding or customer success professionalsDemonstrated knowledge of Mindbody and alignment with its culture and core values

About Playlist

playlist.com

Playlist is a technology company that powers the experiences economy by bringing together brands like Mindbody, ClassPass, and Booker into a single platform. It builds software and consumer-facing marketplaces that connect people to movement, mindfulness, and other wellness and experiential services. Its products help operators manage bookings, class discovery, memberships and business operations while enabling consumers to find and book experiences. Headquartered in San Luis Obispo, CA, Playlist frames its mission around building technology that makes wellness and meaningful experiences more accessible.

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