Manager, IT Billing Services

United States - Genesys Cloud Services, Inc.(21 days ago)

HybridFull TimeSenior$121,700 - $157,500Information Technology

About this role

Genesys is seeking a highly technical and personable IT Manager to oversee support for its Billing Services platform, ensuring its stability, performance, and supportability. The role involves leading a global team responsible for monitoring, incident response, troubleshooting, and customer communication, with a focus on operational excellence and customer satisfaction.

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Required Skills

IT Support
Incident Management
Troubleshooting
Monitoring
Customer Communication
Automation
SaaS
Billing Systems
Root Cause Analysis
Operational Support

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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