Manager, IT Service Desk
Millennium Physician Group(25 days ago)
About this role
The Service Desk Manager leads daily service desk operations to drive operational stability, reduce backlog, and ensure consistent workflows and service delivery across the organization. The role focuses on improving efficiency, supporting scalable Service Desk operations, and partnering with leadership to enhance operational performance and service quality.
Required Skills
- Incident Management
- Request Management
- Problem Management
- Change Management
- ITIL
- ServiceNow
- SLA Management
- Queue Management
- Reporting
- Team Coaching
+2 more
About Millennium Physician Group
millenniumphysician.comMillennium Physician Group is one of the largest physician groups with more than 900 healthcare providers in Florida.
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