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Manager, Knowledge and Training at Purpose Brands - ApplyBlast

Manager, Knowledge and Training

Purpose Brands

5 days ago

3.4 on Glassdoor

Woodbury, Minnesota, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

Purpose Brands is seeking a Manager, Knowledge and Training to develop and deliver Technical Operations training and create clear, accurate knowledge resources for support teams and end users. This hands-on role owns training and knowledge development, delivery, and effectiveness, partnering with offshore Training and Development leaders and using approved generative AI tools to accelerate content development. The role measures impact through agent proficiency and support quality while maintaining content structure, taxonomy, and version control.

Responsibilities

Design and deliver role-based onboarding and refresher training for support teams
Author and maintain end-user and internal support knowledge resources
Use generative AI tools to accelerate content development and verify accuracy

Skills

About Purpose Brands

purposebrands.com

Headquarters

Woodbury, Minnesota, United States

Company Size

201-500 employees

Founded

2002

View Profile

The global leader in health and wellness franchising. We enrich the health, wealth and wellbeing of franchisees, consumers, and employees through purpose driven wellness franchises and services.