Manager, Member Service Center - Digital and VTM
SEFCU(1 month ago)
About this role
The Manager of MSC Digital and VTM leads a 24/7 digital service team that delivers high‑touch, high‑tech member support through chat, virtual teller machines, and web platforms. This role ensures operational excellence, hospitality‑focused interactions, and a scalable, seamless digital member experience.
Required Skills
- Leadership
- Coaching
- Digital Platforms
- AI
- Automation
- Analytics
- Metrics
- Staffing
- Scheduling
- Escalation
+9 more
Qualifications
- Bachelor's Degree
- 5+ Years Digital Banking Experience
- 2+ Years Management Experience
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
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