Manager, Member Services- Accounts

Atlas(1 month ago)

HybridFull TimeManager$113,942 - $149,449 (estimated)Operations

About this role

The Manager, Member Services - Accounts at Atlas is responsible for establishing and leading the Accounts Member Services function, focusing on card activations, transaction inquiries, and billing escalations. This hands-on leadership role entails building a dedicated team, developing standard operating procedures, and driving quality assurance, while collaborating with cross-functional teams such as Credit, Engineering, and Finance to improve workflows and support metrics in a fast-paced fintech environment. The ideal candidate will have over five years of experience in customer support, strong operational expertise, and a proven track record in managing high-performing teams in complex environments.

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Required Skills

Accounts Member Support
Team Building
Workflow Improvement
Escalation Management
Standard Operating Procedures
Quality Assurance
Cross-Functional Collaboration
Performance Management
Customer Support Experience
Operational Mindset

+5 more

About Atlas

atlascard.com

Atlas is an exclusive, invite-only charge card designed to enhance members' dining and travel experiences through a powerful concierge app. It provides unique access to reservations at top restaurants, luxurious hotel stays, and exclusive events, allowing users to manage all their bookings within a seamless digital environment. Each Atlas card is crafted from heavy steel, personalized with members' names, and comes with exceptional benefits such as no pre-set spending limits, premium purchase protection, and rewarding points systems on various expenditures. Atlas aims to deliver an unparalleled level of service and convenience for those seeking premium experiences in dining and travel.