Manager, Member Services- Accounts
Atlas
About this role
The Manager, Member Services - Accounts at Atlas is responsible for establishing and leading the Accounts Member Services function, focusing on card activations, transaction inquiries, and billing escalations. This hands-on leadership role entails building a dedicated team, developing standard operating procedures, and driving quality assurance, while collaborating with cross-functional teams such as Credit, Engineering, and Finance to improve workflows and support metrics in a fast-paced fintech environment. The ideal candidate will have over five years of experience in customer support, strong operational expertise, and a proven track record in managing high-performing teams in complex environments.
Skills
About Atlas
atlascard.comAtlas is an exclusive, invite-only charge card designed to enhance members' dining and travel experiences through a powerful concierge app. It provides unique access to reservations at top restaurants, luxurious hotel stays, and exclusive events, allowing users to manage all their bookings within a seamless digital environment. Each Atlas card is crafted from heavy steel, personalized with members' names, and comes with exceptional benefits such as no pre-set spending limits, premium purchase protection, and rewarding points systems on various expenditures. Atlas aims to deliver an unparalleled level of service and convenience for those seeking premium experiences in dining and travel.
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About Atlas
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Atlas.
Salary
$114k – $149k
per year