Manager, Mid-Market Film & Television Customer Success

Wrapbook(3 months ago)

RemoteFull TimeManager$110,400 - $174,400Client Operations

About this role

The Manager, Mid-Market Film & Television Customer Success at Wrapbook leads a team of 6 Customer Success Managers to enhance client engagement, retention, and growth within the mid-market segment of the film and television industry. This role entails driving operational excellence, managing escalations, and fostering cross-functional collaboration to ensure customers derive measurable value from Wrapbook's payroll platform. The Manager will also be responsible for developing team competencies, standardizing processes, and leveraging client insights to improve service delivery and portfolio quality.

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Required Skills

Team Leadership
Coaching
Client Engagement
Retention Strategies
Growth Initiatives
Portfolio Management
Escalation Management
Daily Operations
Cross-Functional Collaboration
Process Improvement

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About Wrapbook

www.wrapbook.com

Wrapbook is a cutting-edge platform designed to streamline production payroll, accounting, and accounts payable processes for the entertainment industry. Leveraging AI technology, it empowers film and television teams with features such as real-time cost tracking, automated invoice processing, and comprehensive onboarding solutions, ensuring compliance and efficiency. The platform provides users with powerful tools to manage their financial workflows, reduce operational complexities, and gain actionable insights, making it a trusted choice for production companies of all sizes. With a commitment to improving production finance management, Wrapbook combines software with exceptional concierge support to enhance the overall user experience.