Mid Market Customer Success Manager

LeanData

3 months ago

4.3 on Glassdoor

Georgia

Hybrid

Full Time

Medior

7 applicants

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About this role

A Mid Market Customer Success Manager at LeanData is responsible for managing the post-sale lifecycle of a portfolio of mid-market clients, ensuring they derive maximum value from LeanData's solutions. The role involves developing strategic success plans, building strong relationships with stakeholders, and proactively monitoring customer health to mitigate churn and drive retention. The CSM collaborates closely with internal teams to deliver a seamless customer experience while advocating for customer needs and capturing feedback for product improvements. Key performance metrics include customer retention, satisfaction scores, and identifying opportunities for upselling and expansion.

Skills

Qualifications

Bachelor’s degree in a relevant field.

About LeanData

leandata.com

LeanData is a cutting-edge revenue orchestration platform designed to enhance the go-to-market (GTM) processes of businesses. By connecting various data sources and systems, it enables companies to better understand buyer signals, improve operational efficiency, and accelerate revenue generation. LeanData’s solutions, including intelligent lead delivery, workflow automation, and integrated scheduling, empower marketing, sales, and operations teams to respond promptly and effectively to customer needs. With its innovative tools, LeanData helps organizations streamline their GTM strategies and enhance overall performance.