Senior Manager, Account Success, Mid Market

Crossbeam(2 months ago)

HybridFull TimeManager$159,359 - $206,069 (estimated)Customer Success

About this role

The Mid-Market Account Success Leader at Crossbeam will own retention and expansion for mid-sized customers, driving Gross Revenue Retention, expansion ARR, and Net Revenue Retention above 100%. This role leads and grows a team of Account Success Managers, sets strategy and playbooks, and ensures customers realize ongoing value from the platform. The leader partners across Sales, Product, Marketing, and Partnerships and represents the mid-market success segment in leadership planning.

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Required Skills

Hiring
Coaching
Playbook Development
Account Planning
Retention
Expansion
Forecasting
Health Scoring
Salesforce
Cross-Functional Collaboration

+4 more

About Crossbeam

crossbeam.com

Crossbeam is the Ecosystem Revenue Platform that helps companies grow through their partner ecosystems by securely sharing and analyzing partner data to uncover account overlap, co-sell opportunities, and joint pipeline. Its tools give sales, marketing, and partnerships actionable ecosystem insights—account mapping, partner intelligence, and opportunity prioritization—to close deals faster and drive partner-sourced revenue. Crossbeam emphasizes privacy-preserving data collaboration and operationalizes partner insights so teams can coordinate motions and measure ecosystem impact at scale. Companies use it to scale ecosystem‑led growth and win bigger, faster partner deals.