Manager of Customer Support
Canopy(3 days ago)
About this role
Canopy is a SaaS company specializing in accounting software, seeking an experienced Manager of Customer Support to lead and expand their support teams. The role involves managing support operations, improving processes, and leveraging AI tools to enhance customer experience. The position is based in South Jordan, Utah, with a focus on fostering a customer-centric and innovative support environment.
Required Skills
- Customer Support
- Support Management
- Process Improvement
- AI Tools
- SaaS Support
About Canopy
canopygrowth.comNew Relic is a cloud-hosted software intelligence and observability platform that helps engineers instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests metrics, traces, logs, events, and user telemetry to provide APM, distributed tracing, infrastructure and browser/mobile performance monitoring, synthetic checks, and log analytics through unified dashboards and alerts. The New Relic One platform offers NRQL-based queries, rich visualizations, anomaly detection, and integrations with cloud providers and developer tooling to speed root-cause analysis and incident response. Developers, SREs, and operations teams use it to gain end-to-end visibility across cloud-native and legacy systems and to optimize reliability and performance.
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