Manager of Patient Engagement Operations

Diverge Health(1 month ago)

HybridFull TimeManager$91,794 - $121,559 (estimated)Patient Engagement Operations

About this role

The Manager of Patient Engagement Operations at Diverge Health leads teams that support patient enrollment, engagement, and experience across practices and markets. The role ensures consistent, high-quality patient and practice interactions by driving operational excellence, monitoring performance, and maintaining efficient workflows. This manager acts as the key liaison between frontline operations and senior leadership, surfacing insights and enabling continuous improvement in processes and enablement.

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Required Skills

Team Management
Performance Tracking
Queue Management
Workflow Optimization
Data Analysis
Process Improvement
Feedback Escalation
Stakeholder Communication
Coaching
Reporting

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About Diverge Health

divergehealth.org

Diverge Health (also known as Diverge Health Cares) is an organization that empowers primary care practices to deliver the highest-quality care to underserved patients. They focus on community-driven solutions and practice support to help revolutionize healthcare delivery for vulnerable populations. Diverge Health partners with clinicians and communities to strengthen primary care capacity, improve access, and drive better health outcomes.