Manager of Product Support

DroneDeploy(1 month ago)

RemoteFull TimeManager$129,630 - $170,361 (estimated)Customer Support

About this role

The Manager of Product Support leads the day-to-day operations of DroneDeploy’s global frontline support organization. This role is responsible for managing team performance and development while ensuring a high-quality, enterprise-ready support experience. It also drives modernization of support through AI-powered tools, expanded channels, and data-driven decision-making. The manager partners closely with Product, Engineering, and Customer Success to translate customer insights into product and process improvements.

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Required Skills

Team Leadership
People Management
Performance Management
Workforce Management
Queue Management
SLA Management
Escalation Handling
Quality Assurance
Customer Experience
Knowledge Management

+21 more

About DroneDeploy

dronedeploy.com

DroneDeploy is a unified reality-capture platform that lets teams capture, process, and share visual site data from aerial drones, ground robots, and 360° cameras in the cloud. It generates orthomosaics, 3D models, volumetrics and site documentation, and applies AI-powered analytics for automated detection, change tracking, inspections, and reporting. Designed for construction, energy, agriculture and other field industries, DroneDeploy integrates with common project tools, supports safety and compliance workflows, and enables cross-team collaboration to speed decision-making.