Voice of Customer Program Manager
OLG(24 days ago)
About this role
The Voice of Customer Program Manager will design, manage, and evolve an enterprise-wide VoC program that captures customer feedback across channels to drive improvements in satisfaction and loyalty. The role ensures integration of VoC systems with CX platforms and data systems and influences product and journey improvements through actionable insights. The manager partners across functions to embed customer insight into decision-making and measure the impact of CX initiatives.
Required Skills
- Program Management
- Governance
- Survey Design
- Data Analysis
- Dashboards
- Stakeholder Management
- CX Strategy
- VoC Integration
- Sentiment Analysis
- Root Cause
+2 more
Qualifications
- Post-secondary Degree
- Qualtrics Certification
- Medallia Certification
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