Voice of Customer Program Manager
OLG
About this role
The Voice of Customer Program Manager will design, manage, and evolve an enterprise-wide VoC program that captures customer feedback across channels to drive improvements in satisfaction and loyalty. The role ensures integration of VoC systems with CX platforms and data systems and influences product and journey improvements through actionable insights. The manager partners across functions to embed customer insight into decision-making and measure the impact of CX initiatives.
Skills
Qualifications
About OLG
olg.caDiscover, enjoy, and experience the fun with our Lotteries, INSTANT-win tickets, and online casino games! Play online casino games and lottery games on OLG.ca!
Recent company news
MorningstarBrightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation
1 month ago
RÖDLHolzmüller Doctrine in International Corporations (Part I) – OLG Cologne Judgment of June 26, 2025
Dec 17, 2025
Gaming News CanadaOLG projecting its online gambling business will top $1 billion, grow 41% in four years
May 28, 2025
TradingViewKambi Group completes novation agreement to become the Ontario Lottery and Gaming Corporation’s sportsbook partner
1 month ago
Casino.orgCanadian Gaming News: OLG Looks To Up Its AML Game
Oct 5, 2025
About OLG
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OLG.
Salary
$58k – $87k
per year
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