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Manager of Technical Support Engineering at Motive - ApplyBlast

Manager of Technical Support Engineering

Motive

30 days ago

4.0 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Manager of Technical Support Engineering leads the Tier 2/Tier 3 Technical Support organization, overseeing performance, organizational design, and execution across multiple teams and customer segments. This role involves building systems, developing leaders, and establishing cross-functional partnerships to scale support excellence and drive operational outcomes. The position requires a strategic leader who can manage critical escalations, optimize support metrics, and collaborate with Product, Engineering, and Sales to enhance customer experience.

Responsibilities

Lead and develop managers and senior individual contributors across technical support organizations
Drive organizational outcomes across CSAT, SLA, FCR, backlog health, and escalation quality
Partner with cross-functional teams to shape support strategy, tooling, and operational priorities

Skills

About Motive

gomotive.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2013

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Motive is a technology company that provides an AI-powered integrated operations platform for businesses with physical operations, including fleet management, driver safety, compliance, equipment monitoring, and spend management.