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© All Rights Reserved. ApplyBlast.com
BIO1009BIPH
The Manager of Workforce Management leads workforce planning, forecasting, scheduling, and real-time performance management for a high-volume pet insurance contact center. This role ensures optimal staffing, skills, and coverage to meet service level, sales, and customer experience goals across multiple communication channels. The position involves leading a team of workforce management professionals and partnering with various operational and technology teams to optimize efficiency and service delivery.
Headquarters
New York, New York, United States
Company Size
1-10 employees
Founded
2021
Independence Pet Holdings is a pet-health focused holding company established in 2021. It leads the pet health industry by managing an all-encompassing portfolio of pet brands and services, including pet insurance brands and pet health insurance offerings. The group integrates insurance, care services, and related pet-health solutions under one umbrella to improve access and outcomes for pets and their owners. With a strategic emphasis on growth and collaboration, it seeks to advance the pet health ecosystem across its brands.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BIO1009BIPH.
16% below the average for this role