Manager, Product Support Incident Management
Roblox(18 days ago)
About this role
Roblox is seeking a Manager of Product Support Incident Management to lead a team responsible for handling technical escalations, incident response, and process improvements within the Trust and Safety Operations. The role involves coordinating across teams, managing high-impact incidents, and supporting the platform's reliability and safety efforts.
Required Skills
- incident Management
- Data Analysis
- SQL
- Python
- CRM
- Jira
- Support Operations
- Process Improvement
- Team Leadership
- Strategic Planning
About Roblox
roblox.comRoblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.
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