Manager, Product Support
Relativity(1 month ago)
About this role
The EMEA Product Support Manager at Relativity leads the EMEA product support organization to ensure high-quality technical support and a strong customer experience for Relativity’s SaaS products. The role focuses on scaling global support operations, developing future support leaders, and partnering across Product and Engineering. The position is primarily EMEA-based, hybrid, and requires schedule flexibility for cross-region collaboration.
Required Skills
- Budget Management
- Coaching
- Communication
- Customer Service
- Mentorship
- Stakeholder Management
- Team Leadership
- Technical Support
- Training
- Escalation Management
Qualifications
- ITIL Foundations
About Relativity
relativity.comOrganizations around the globe use Relativity's secure, end-to-end legal software for their biggest data challenges.
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