Customer Support Team Lead
Frontify(1 month ago)
About this role
The Customer Support Team Lead at Frontify is responsible for shaping and scaling a global, insight-driven customer support organization for a SaaS brand platform. The role oversees distributed teams across EMEA and the US, building a 24/7 support model closely connected to Product and Engineering. It focuses on defining the support strategy, modernizing operations with AI and automation, and fostering a strong, unified support culture. The position is based in Switzerland with flexibility to work remotely or in a hybrid setup.
Required Skills
- Customer Support Leadership
- Global Team Management
- Support Strategy
- AI Integration
- Process Optimization
- Operational Excellence
- Support Operations
- Talent Development
- Coaching Skills
- Performance Management
+15 more
About Frontify
frontify.comFrontify is a brand-building platform that combines a user-friendly digital-asset management system with customizable brand portals and styleguides. It helps teams organize, store, and create brand assets, toolkits, templates and campaigns while maintaining consistent brand guidelines. The platform streamlines collaboration, approval workflows, and integrations with common creative and marketing tools to centralize workflows. Frontify is aimed at marketing and design teams that need to scale and protect their brand across channels.