Customer Support Team Lead
Frontify
About this role
The Customer Support Team Lead at Frontify is responsible for shaping and scaling a global, insight-driven customer support organization for a SaaS brand platform. The role oversees distributed teams across EMEA and the US, building a 24/7 support model closely connected to Product and Engineering. It focuses on defining the support strategy, modernizing operations with AI and automation, and fostering a strong, unified support culture. The position is based in Switzerland with flexibility to work remotely or in a hybrid setup.
Skills
About Frontify
frontify.comFrontify is a brand-building platform that combines a user-friendly digital-asset management system with customizable brand portals and styleguides. It helps teams organize, store, and create brand assets, toolkits, templates and campaigns while maintaining consistent brand guidelines. The platform streamlines collaboration, approval workflows, and integrations with common creative and marketing tools to centralize workflows. Frontify is aimed at marketing and design teams that need to scale and protect their brand across channels.
Recent company news
Harvard Business ReviewBuilding Strong Brands
Oct 2, 2025
Creative BloqHow Frontify helps the world’s biggest brands stay consistent and save money
Jun 26, 2025
TechCrunchFrontify raises $50M for a collaborative cloud platform for organizations to manage and use their design and brand assets
Sep 27, 2021
PR NewswireFrontify Launches the First Desktop App for Company Brand Content
Nov 30, 2020
citybizFrontify Appoints Rebecca Rosborough as Chief Marketing Officer
Nov 22, 2022
About Frontify
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Frontify.
Salary
$128k – $167k
per year