Manager, Retention

Housecall Pro(2 months ago)

RemoteFull TimeManager$51,900 - $57,750Customer Success

About this role

The Manager, Retention leads a team of Retention Specialist Coaches focused on preventing cancellations and improving the experience for Housecall Pro’s service professionals (Pros). They partner with leadership to set goals, drive team performance, and support career development through coaching and training. The role is focused on building a high-performing, metrics-driven team that delivers best-in-class support.

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Required Skills

Team Management
Coaching
Scheduling
Training
Hiring
Metrics Tracking
Quality Assurance
Customer Support
Communication
Leadership

+2 more

Qualifications

Bachelor's Degree

About Housecall Pro

housecallpro.com

Housecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.

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