Manager, Solutions Engineering (Mid-Market & Enterprise)

Intercom(5 days ago)

HybridFull TimeSenior$225,000 - $279,500Solutions Engineering

About this role

Intercom is seeking a Solutions Engineering leader to guide its Mid-Market and Enterprise teams. The role involves shaping go-to-market strategies, leading technical customer engagements, and building a team that delivers innovative, AI-driven support solutions for large organizations.

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Required Skills

Solution Architecture
Pre-sales
AI
Customer Success
Team Leadership
Technical Sales
Solution Frameworks
Product Evaluation
Client Management
Presentation Skills

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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