Manager, Support

Vanta(1 month ago)

HybridFull TimeManager$141,938 - $185,046 (estimated)Support

About this role

A Manager, Support at Vanta leads the APJ Support team, focusing on resolving complex technical issues and enhancing Premium Support experiences within an AI-powered, human-led model. This role involves coaching and developing support professionals, establishing operational excellence, and integrating AI workflows to improve troubleshooting and customer education. Additionally, the Manager collaborates cross-functionally to drive product quality and customer satisfaction while overseeing high-value support cases and strategic initiatives. The position requires strong leadership skills in a fast-paced SaaS environment, with responsibilities spanning team management, operational metrics, and product influence.

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Required Skills

Support Leadership
Team Management
Coaching
Performance Measurement
Capacity Planning
Workflow Streamlining
AI Integration
Customer Education
Escalation Management
Cross-Functional Collaboration

+19 more

About Vanta

vanta.com

Vanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.