Manager, Technical Success

Zscaler(1 month ago)

HybridFull TimeManager$147,641 - $191,384 (estimated)Customer Success

About this role

The Manager of Technical Success Management in Japan at Zscaler leads the regional Technical Success function within the global Customer Success organization, focused on strategic, post-sales customer relationships for Zscaler’s Zero Trust platform. The role supports customer value realization and long-term adoption by partnering across product and services teams and elevating Zscaler’s presence in the Japanese market.

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Required Skills

Team Leadership
Account Strategy
Stakeholder Engagement
Event Management
Product Collaboration
Customer Retention
Adoption Management
Data Analysis
Customer Success
Networking Knowledge

+3 more

Qualifications

CISSP
CCNA
Network+
AWS Certification
Google Cloud Certification
Microsoft Certification

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.