Manager, Technical Support
LaunchDarkly
About this role
The LaunchDarkly EMEA Technical Support Manager leads and develops a high-performing support team, manages regional support outcomes, and ensures operational excellence across the EMEA region. They coordinate with cross-functional teams, drive process improvements, and uphold technical support standards to enhance customer satisfaction in a SaaS environment.
Skills
About LaunchDarkly
launchdarkly.comIndustry
Technology
LaunchDarkly is a feature management platform that lets engineering teams control the lifecycle of software features using feature flags, progressive delivery, and experimentation. Its platform includes SDKs, a centralized flag dashboard, targeting and rollout rules, A/B testing and metrics, and automation to decouple code deployment from feature release. Companies use LaunchDarkly to run controlled rollouts, reduce risk, iterate faster based on experiment data, and manage feature releases across web, mobile, and backend services with enterprise-grade integrations and governance.
Recent company news
The Business JournalsA LaunchDarkly IPO? Returning CEO won't say, but sees 'bright' future - Bizwomen
Aug 18, 2025
IT Brief UKLaunchDarkly adds new tech, finance chiefs amid growth
1 month ago
CNBCAsana picks Dan Rogers, formerly of ServiceNow, to replace CEO Dustin Moskovitz
Jun 25, 2025
Inc.comMeet the 2025 Power Partners in SaaS Products
Nov 5, 2025
The New StackShip Fast, Break Nothing: LaunchDarkly’s Winning Formula
Apr 29, 2025
About LaunchDarkly
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for LaunchDarkly.
Salary
$136k – $178k
per year
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