Manager, Technical Support
Alida
About this role
A Support Services Manager at Alida leads a global technical support team, managing operations, stakeholder relationships, content strategies, and continuous improvement initiatives to ensure high-quality customer support across multiple time zones.
Skills
About Alida
alida.comAlida is a community-centered research platform that helps organizations put customers and users at the center of market and experience research to generate better insights. The platform combines panels/communities, feedback and survey tools, and analytics to surface actionable findings that improve products, marketing, and customer experience. Alida also offers AI-powered features to discover new audiences, scale reach, and accelerate insight generation. Enterprise teams use Alida to inform decisions and deliver better customer and user outcomes.
About Alida
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Alida.
Salary
$90k
per year