Manager, Toll-Free Onboarding Operations

Twilio(11 days ago)

RemoteFull TimeManager$124,906 - $164,434 (estimated)Operations

About this role

Twilio is seeking a Manager, Toll-Free Onboarding Operations to oversee and improve the daily workflows involved in toll-free number verification, appeals, and escalations. The role involves managing a distributed team, enhancing operational processes, and ensuring high standards of decision quality and SLA adherence.

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Required Skills

Leadership
Operations Management
Project Management
Workflow Optimization
Decision Making
Team Development
Process Improvement
Operational Metrics
Customer Experience
Telecommunications

About Twilio

twilio.com

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.

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