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Manager, Workforce Management at Everwise Credit Union - ApplyBlast

Manager, Workforce Management

Everwise Credit Union

5 months ago

3.5 on Glassdoor

South Bend, Indiana

Onsite

Full Time

Senior

0 applicants

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About this role

The Manager, Workforce Management leads the strategy, development, and execution of workforce planning for the Member Experience Center (MxC).

Responsibilities

Establish and lead the Workforce Management strategy and operating model
Develop long-range staffing plans aligned with growth, seasonality, and strategic initiatives
Partner with Member Experience Center leadership to support labor planning, staffing models, and hiring recommendations
Develop and deliver WFM dashboards and leadership reporting
Own WFM technology strategy and system administration (NICE, Verint, Genesys, Calabrio, or similar platforms)

Skills

Qualifications

Bachelor’s degree in Business, Operations, Analytics, related field or equivalent experience

About Everwise Credit Union

everwisecu.com

Company Size

501-1000 employees

Founded

1931

View Profile

Everwise Credit Union in Northern IN and Southwest MI offers various account and loan products, including credit cards, mortgages and more. Explore online.