Director of Workforce Management and Capacity Planning

Datavant(29 days ago)

HybridFull TimeDirector$167,000 - $208,000Workforce Management

About this role

The Director of Workforce Management, Forecast Planning & Capacity at Datavant provides strategic leadership for enterprise workforce programs across multi-site, multi-channel contact center operations. This role owns long-range forecasting, capacity planning, scheduling strategy, and the workforce technology ecosystem to meet service, efficiency, and growth objectives. The director leads a team of analysts and system SMEs and partners cross-functionally with Operations, Finance, HR, Technology, and senior leadership to align workforce strategies with business goals and customer demand.

View Original Listing

Required Skills

Forecasting
Capacity Planning
Scheduling
Intraday Management
Workforce Technology
Automation
Predictive Analytics
Scenario Modeling
Staffing Models
Telephony

+13 more

Qualifications

Bachelor's Degree in Business, Operations, or Analytics
Master's Degree (Preferred)

About Datavant

datavant.com

Datavant is a data collaboration platform for healthcare that enables secure, privacy-first linking and sharing of clinical and real-world data. Its network includes 350+ real-world data partners, access to more than 80,000 hospitals and clinics, and reaches 70% of the top 100 largest health systems. Datavant provides de-identification, record-linking and governance tools to enable analytics, research, and commercial decision-making without exposing identifiable patient information. Life sciences companies, health systems, payers, and data partners use its platform to combine distributed datasets for insights while maintaining regulatory and privacy controls.