Manager, Workforce Planning & Program Management
Expediainc(1 month ago)
About this role
A Manager, Workforce Planning & Program Management at Expedia Group oversees workforce operations and program strategy for the company’s contact center network, aligning staffing and planning efforts to support service goals. The role sits within Corporate Functions and partners with cross-functional teams to deliver scalable WFM solutions and drive long-term workforce planning.
Required Skills
- Real-Time
- Workforce Planning
- Program Management
- WFM Tools
- Dashboards
- Forecasting
- Scheduling
- Capacity Planning
- Data Analysis
- Stakeholder Management
+2 more
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