Senior Workforce Management Specialist

Adyen(13 days ago)

Amsterdam, NetherlandsOnsiteFull TimeSenior$100,719 - $136,928 (estimated)Customer Support

About this role

A Senior Workforce Management Specialist at Adyen will build and implement the organization's global Workforce Management capability for Customer Support, including forecasting, capacity planning, tooling configuration, and real-time intraday management. This hands-on role shapes WFM foundations across regions to improve service levels, staffing efficiency, and operational decision-making.

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Required Skills

Forecasting
Capacity Planning
WFM Tools
Scheduling
Real-Time
Reporting
Analytics
Stakeholder Management
Automation
System Configuration

About Adyen

adyen.com

Adyen is a global payments platform that provides end-to-end payments infrastructure for businesses, handling online, mobile, and in-person transactions with a single unified solution. It combines payment processing, acquiring, risk and fraud management, and reconciliation tools, plus support for many local payment methods and currencies. Merchants use Adyen for its real-time reporting, developer-friendly APIs, and built-in tools to optimize authorization rates and simplify global expansion. The company serves large retailers, marketplaces and enterprises seeking a single provider for global payments and unified commerce.