Medical Call Center Customer Service Supervisor - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)

Events/University Recruiting (1 month ago)

Los Angeles, CAOnsiteFull TimeManager$68,640 - $219,648Medical Call Center

About this role

The Medical Call Center Customer Service Supervisor oversees customer service operations for USC’s Medical Call Center, the primary access point for USC academic medical centers and the Health Sciences Campus. The role centers on ensuring secure, compliant communications and supporting effective team operations and staffing.

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Required Skills

Patient Privacy
HIPAA Compliance
Medical Terminology
Scheduling
Staff Supervision
Quality Assurance
Training
Communication
MS Office
ACD Reporting

+1 more

Qualifications

High School Diploma or Equivalent
Associate's Degree (Preferred)
Fire Life Safety Training (LA City)

About Events/University Recruiting

usc.edu

The University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.

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