Member Care Advocate (MCA)

Included Health(1 month ago)

RemoteContractMedior$42,000 - $48,200Member Advocacy

About this role

The Member Care Advocate at Included Health serves as a trusted guide to members as they navigate their healthcare benefits and overall care journey. The role sits within the Member Advocacy team and focuses on supporting members across a range of health plan and care navigation needs. This is an individual contributor position in a remote environment, requiring a secure, distraction-free home office. Included Health aims to raise the standard of healthcare by providing integrated virtual care and navigation services to its members.

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Required Skills

Inbound Calls
Customer Support
Member Advocacy
Healthcare Navigation
Case Research
Problem Resolution
Benefits Explanation
Claims Support
Billing Support
Prior Authorizations

+9 more

Qualifications

Bachelor's Degree
2 Years Healthcare Experience
5 Years Healthcare Experience

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.